Zesia Magnetic Lashes

At Gratfol, we are delighted to offer free shipping on all orders to our customers. Our goal is to provide you with the best shopping experience, including fast and free delivery.

Free Shipping Details:

• Eligibility: All orders placed on our website qualify for free shipping.
• Delivery Timeframe: Orders will be delivered within 14 days from the date of purchase.
• Order Processing: Orders are processed within 1-2 business days. We do not process or ship orders on weekends or holidays.
• Shipping Method: Orders are shipped via standard shipping services.
• Tracking Information: Once your order is shipped, you will receive an email with the tracking information.
• Customer Service: If you have any questions about your order or shipping, please contact our customer service team for assistance.

Please Note:

• Address Accuracy: Ensure your shipping address is accurate to avoid delays.
• Delivery Delays: Occasionally, delivery may be affected by factors beyond our control, such as weather or logistical issues. We appreciate your patience in such events.

We are committed to ensuring that your purchases reach you promptly and in perfect condition. Thank you for choosing Gratfol Pet Shop & Care for your pet needs!

This policy aims to provide clear and concise information to ensure customer satisfaction and trust. If you need any further customization or have additional questions, feel free to reach out. 📦

At Gratfol & , your satisfaction is our top priority. We offer a hassle-free 14-day return policy to ensure that you are completely happy with your purchase.

Return Eligibility:

• Items must be returned within 14 days of receipt.
• Products must be in their original condition, unused, and with all tags attached.
• Proof of purchase is required for all returns.

Return Process:

• To initiate a return, please contact our customer service team.
• We will provide you with a return shipping label.
• Pack the item securely and attach the shipping label to the package.
• Drop off the package at the designated shipping carrier’s location.

Refunds:

• Once we receive your returned item, we will inspect it and process your refund.
• Refunds will be credited to the original method of payment.
• Please allow up to 7 business days for the refund to reflect in your account.

Exchanges:

• If you prefer an exchange, please follow the return process and specify the exchange item.
• Exchanges are subject to product availability.

Non-Returnable Items:

• Certain items may not be eligible for return. These include clearance items, personalized products, and perishable goods.

We aim to make your return experience as smooth as possible. If you have any questions or need assistance, our customer service team is here to help.

We hope you enjoy your shopping experience with us, and we look forward to serving you again. Thank you for choosing Gratfol Pet Shop & Care! 🛍️